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GENERAL TERMS AND CONDITIONS (Version of November 2025)
1. Definitions
Ticket: means the confirmation issued by Zephalto for the Participant's place on board the Zephalto stratospheric balloon and entitling the Participant to take part in this travel. This ticket is sent after full payment of the price of the flight.
Deposit: refers to the 1st payment to purchase a stratospheric balloon travel service.
Reservation: refers to the invoice issued by Zephalto after payment of the full deposit.
General Terms and Conditions of Sale: refers to the terms and conditions of a sale Ticket, which the Participant declares to have read and accepted prior to booking with Zephalto or a certified reseller.
Contract: refers to all the stipulations contained in the reservation voucher and the General Terms and Conditions of Sale in force on the date of Reservation.
Flight Window: refers to the indicative flight date announced by Zephalto 6 months prior to the flight as a time window of several days.
Flight date: refers to the effective date of the flight.
Participant: refers to any person having a place reserved by a Ticket on board a Zephalto’s stratospheric balloon.
Service: refers to the Zephalto stratospheric balloon flight service covered by the Contract as described in the General Terms and Conditions of Sale.
Reseller: means any company approved by Zephalto to market seats in a Zephalto stratospheric balloon on its behalf.
Zephalto: means Zephalto or any other company operating the stratospheric balloon on behalf of Zephalto at the date of the flight.
2. Minimum service description
Zephalto offers a 6-hour travel allowing passengers to reach an altitude of 25 kilometers in a pressurized capsule carried by the Zephalto stratospheric balloon, with an overview of the curvature of the Earth, in the darkness of space, and with the flight over the Earth with a vision of more than 1,400 km.
Upon payment of the deposit by the Participant, Zephalto registers the date of the reservation on the list of its forthcoming travels.
An indicative flight date is announced by Zephalto as a Flight Window period communicated 6 months before the flight.
From three weeks before the flight, Zephalto will regularly inform the Participant of new estimations of the flight slot.
The first flights have already been booked. The next Flight Windows currently available are from January 2027 (according to the current roadmap and reservations already booked). As the available seats run out, Flight Windows shift to the rest of 2027 and after.
As the flight is subject to meteorological and aerological contingencies, Zephalto does not guarantee any tour, route or flight over a particular site. The take-off and landing places will vary according to the flight dates, and can only be given as an indication.
The pilot reserves the right to change the meeting place and time for the flight, for safety or authorization reasons of the flight.
The visuals presented on the Zephalto website, on social networks, or any other press visual are provided as an indication and are not contractual. These visuals are intended to illustrate the stratospheric balloon journey and the overall experience.
3. Price
The Zephalto stratospheric balloon travel is invoiced at a rate of €180,000 inc. taxes (one hundred and eighty thousand euros, including all taxes & the cancellation insurance) per Participant from November 2025, according the reference price and updates on the website www.zephalto.com.
A pre-payment of €10,000 (ten thousand euros including all taxes) is directly paid by the Participant at the time of registration via Zephalto’s website. This pre-payment is refundable, on request only, within the 30 days after registering online (after deduction of bank charges and commissions).
In order to confirm the booking, the Participant must pay the additional deposit of €26,000 (twenty-six thousand euros including all taxes) within the 30 days of the pre-payment registered online, failing which the booking will be cancelled automatically.
On receipt of payment by Zephalto of the full deposit, i.e. 20% of the ticket corresponding to €36,000 inc. taxes & cancellation insurance (€10,000 + €26,000), the Participant is registered on the list of the next available travels or on a later date of his/her choice.
Zephalto announces the flight window 6 months before the flight date. From this announcement, the Participant has 30 days at the latest to settle the balance of the travel service (80%, €144,000, one hundred and forty-four thousand euros including all taxes and the cancellation insurance), failing which the reservation is automatically cancelled, and the initial deposit will not be refunded.
The Service includes the Participant’s welcome at the take-off site during the whole stay, the flight preparation, the Zephalto stratospheric balloon travel, the landing ceremony, and other exclusive local experiences.
The Participant is also informed that he/she may submit requests for specific services to Zephalto, which will be examined by Zephalto and, if their realization is possible, a specific offer will be proposed to the Participant.
4. Terms of payment
Tickets may be purchased directly from Zephalto on www.zephalto.com or contact@zephalto.com, or from a certified reseller.
Prior to confirmation, the Participant must read and accept the General Terms and Conditions of Sale. The Participant must check the terms and price, correct any errors or cancel the order.
The Participant will receive confirmation of payment of the deposit by e-mail at the same time as his/her invoice.
After payment in full of the travel, the Participant will receive his/her Ticket by e-mail.
Please contact Zephalto for more information about the payment methods.
5. Obligations of the Participant
The Participant undertakes to accept the General Conditions of Flight applicable on the date of the flight.
The Participant undertakes to present before the flight an official identity document corresponding to the identity given to Zephalto when booking the flight.
Upon arrival at the launch area, the Participant undertakes to follow the rules and instructions presented by Zephalto during the pre-flight phase.
During the flight, the pilot is the only one in charge on board and may decide at any time to interrupt the flight for safety reasons. The participants are imperatively required to follow the pilot's instructions, particularly during take-off and landing phases.
Zephalto may at any time refuse the boarding to the Participant, or prevent the Participant from taking part in on-board activities, if one or more of the following cases has occurred or is likely to occur:
- non-compliance with the applicable regulations, the rules or the instructions presented by Zephalto;
- non-attending the informative check-points and the pre-flight meeting as scheduled;
- compromising the safety, the health or the comfort of other participants or the crew;
- A physical or mental condition, or a condition caused by the consumption of alcohol or narcotics or medication, presenting a danger or risk to himself/herself, to other participants, to the crew or to property;
- inability for the Participant to prove that he/she is the beneficiary of the ticket.
In this case, the Ticket will be considered consumed and will not be refunded .
6. Medical fitness
Participation in the program does not require any particular physical condition or prior training. A medical visit is not necessary but can be asked by the insurance provider.
Unless a granted exemption, children under 6 years old, women more than seven months pregnant, people on respiratory assistance or anyone suffering from a serious medical condition may not take part in a Zephalto stratospheric balloon flight.
Persons with special medical conditions or reduced mobility will be discussed on a case-by-case basis with Zephalto's medical council to validate or not their participation.
Kids under 18 must be accompanied by an adult and have to provide a parental permission.
As the pressurized capsule is a closed space with no possibility of outside ventilation during the flight, the Participant accepts duly authorized Zephalto’ staff to perform a pre-flight COVID or flu test. In case of positive test, the flight may be postponed.
7. Right of withdrawal
In accordance with Articles L. 221-18 and following of the French Consumer Code, any Participant with consumer status has a period of fourteen days to exercise his or her right of withdrawal from the Contract, if it has been concluded remotely, following telephone canvassing or off-premises (after deduction of bank and commissions charges).
This right of withdrawal does not apply when the Service is made according to the Participant's specifications.
8. Postpone and Cancellation
From the participant:
Zephalto will announce the flight window period 6 months before the flight date indicated at the booking time. Within the 30 days after this announcement, the Participant may ask Zephalto to transfer his/her Ticket to the next available flight. Zephalto will update the Participant's Ticket and inform him/her of the new flight references.
The Participant may request the cancellation of his/her participation in the travel at any time after payment of the total deposit. Upon receipt, Zephalto will contact the Participant to offer another travel date if circumstances permit.
If no postponement is possible, the Ticket will be cancelled and the sums paid by the Participant may be refunded if the cause of the cancellation is covered by the insurance policy contracted by Zephalto on behalf of the Participant, as stated in the information notice sent by Zephalto at the time of booking. No refunds will be given for any other requests.
In the event of cancellation covered by the insurance policy, the following administration fees will be deducted from the amount refunded:
- €2,000 if cancellation is requested before the balance is paid
- €10,000 if cancellation is requested after the balance has been paid.
In case of no-show of the Participant on the day and on the time for the flight, the Ticket will be cancelled and the payments done for the Service will not be refunded.
Any request for postponement and cancellation must be made in writing to Zephalto through booking@zephalto.com. The Participant must detail the reasons for the request and provide all supporting documents.
From Zephalto:
Zephalto may have to postpone or delay the travel in the event of meteorological, regulatory, technical or technological contingencies, for examples. Several postponements may be ordered within a maximum period of 3 years from the date of the flight communicated at the time of payment of the deposit upon booking. However, if Zephalto is unable to schedule the flight within this period, all payments will be refunded to the Participant (after deduction of bank charges and commissions).
No other compensation will be due by Zephalto to the Participant as a result of a postponement or cancellation.
9. Flight delay or non-performance
Until the last moment, Zephalto reserves the right to postpone the date of the flight for legitimate reasons, particularly in the following cases : poor weather conditions, unsatisfactory safety conditions, air traffic constraints, technical modifications or imperatives, lack of administrative authorizations, health instructions or insufficient number of passengers. In such cases, the flight may be rescheduled on the following 2-3 days, if the above conditions become more favorable and allow to travel. In case of these conditions remain unfavorable, a new flight date will be set by Zephalto with the Participant, as indicated in Article 2.
Under no circumstances shall Zephalto be held responsible for any consequences nor any expenses incurred by the Participant before or after the travel to or from the meeting point.
10. Liability
Zephalto undertakes to make its best efforts to guarantee the comfort and safety of Participants in stratospheric balloon flights.
The stratospheric balloon journey will be considered fully completed when the flight lasts a minimum of 4 hours and reaches the minimum altitude of 20 kilometers. If these two criteria are not met during the flight, the Participant will be invited to take part in a new flight, scheduled in application of the General Terms and Conditions of Sale, to the exclusion of any other request or claim from the Participant.
The performance of Zephalto's obligations shall be suspended in case of a fortuitous event or force majeure which would prevent the Service from being performed. Zephalto will notify the Participant of the occurrence of such an event as soon as it becomes aware of it.
Zephalto shall not be liable for any damage caused to the Participant as a result of Zephalto's compliance with government laws, decisions, instructions or regulations or the Participant's failure to observe them, or as a result of any event beyond Zephalto's control, including in particular any damage resulting from weather or atmospheric conditions.
Zephalto shall not be liable for any damage to personal belongings, including the Participant's clothing.
Each Participant is insured by Zephalto for air carrier liability in accordance with European regulations, within the limits of the compensation amounts provided for by European regulations and the Convention for the unification of certain rules for international carriage by air (Montreal Convention). Zephalto's liability shall not exceed the highest of these compensation amounts, and shall in no case exceed twice the price of the flight paid by the Participant.
The Participant is hereby informed that he/she may subscribe an additional insurance with a third party in order to be insured above these ceilings and for damages excluded by Zephalto's liability.
11. Intellectual property rights
The Participant is not authorized to sell or use for advertising or commercial purposes any images taken by him/her or by a third party on Zephalto’s premises or during the flight.
12. Personal data
In accordance with Regulation (EU) 2016/679 of April 27th, 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data, and with the French Data Protection Act of January 6th, 1978, modified by the law of August 6th 2004, Zephalto sets up the processing of the Participant's personal data in compliance with the regulations for the single purpose of being able to provide the Service under the Contract.
This data will not be communicated to third-party companies, nor transferred outside the European Union and the United Kingdom unless absolutely necessary for the execution of the Service. It will only be kept for as long as is necessary to provide the Service and until the expiry of prescriptions for any legal action that may concern it.
The Participant has the right to access, rectify, delete and port his/her personal data, on request by post to Zephalto Domaine de l’Estang – 34230 Le Pouget, France or by e-mail at contact@zephalto.com.
He also has the right to make a complaint with the competent supervisory authorities.
13. Applicable law and mediation and jurisdiction clauses
The Contract and the General Terms and Conditions of Sale are governed by French law.
Any dispute, difference or claim arising from or related to the conclusion, validity, interpretation or execution of the Contract and the General Terms and Conditions of Sale is subject to the exclusive jurisdiction of the competent courts of Paris.
14. Legal Information
The personal information collected for the purposes of distance selling is mandatory, as this information is essential for the processing and routing of orders, the preparation of invoices and warranty contracts. Failure to provide this information will result in a non-validated Order.